Privacy Policy

The Wooden Floor Company respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit www.woodenfloors.co.nz (the “Website”) or purchase products from us.

This policy is intended to comply with the New Zealand Privacy Act 2020.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you interact with our Website or business, including when you:

  • Place an order through our online store
  • Submit a contact or enquiry form
  • Subscribe to marketing communications
  • Communicate with us by email or phone

Personal information collected may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (processed securely through payment providers)
  • Order and purchase history
  • Automatically Collected Information

When you visit our Website, certain information is automatically collected about your device and browsing behaviour. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our website
  • Referring website or search terms
  • Time and date of visits
  • Interaction with website content or products

This information helps us improve the performance and usability of our website.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to provide functionality, analyse site performance, and support advertising.

Cookies may be used to:

  • Remember items in your shopping cart
  • Remember your preferences
  • Improve website performance and usability
  • Analyse website traffic and visitor behaviour
  • Support advertising and remarketing campaigns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Analytics

We use Google Analytics to understand how visitors use our Website.
Google Analytics collects information such as:

  • Pages visited
  • Time spent on pages
  • Navigation paths
  • Device and browser information

This information helps us improve the Website and the services we offer. You can learn more about how Google handles this information here: https://policies.google.com/privacy

Advertising and Remarketing

We may use Google Ads and other advertising platforms to display advertisements to users who have previously visited our Website. These platforms may use cookies or similar technologies to:

  • Show relevant advertisements
  • Measure advertising effectiveness
  • Deliver remarketing advertisements to previous visitors

Users can control advertising preferences through Google Ad Settings:
https://adssettings.google.com

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange delivery and shipping of products
  • Provide invoices and order confirmations
  • Respond to enquiries or customer service requests
  • Improve our Website and product offerings
  • Detect and prevent fraud or misuse
  • Send marketing communications where you have opted in
  • Analyse website traffic and marketing performance

Sharing Your Information

We may share your personal information with trusted service providers that help us operate our business. These may include:

  • Payment processors
  • Shipping and courier companies
  • Website hosting providers
  • Marketing platforms
  • Analytics providers such as Google
  • Advertising platforms such as Google Ads

These providers only receive the information necessary to perform their services and are required to protect your information.

We may also disclose information if required to comply with legal obligations or to protect our legal rights.

International Data Transfers

Some of the service providers we use may store or process data outside New Zealand. By using our Website, you acknowledge that your information may be transferred to countries with different privacy laws.

We take reasonable steps to ensure that any overseas providers handle personal information securely.

Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information

Requests can be made using the contact details below.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Third-Party Links

Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

The Wooden Floor Company

Website: www.woodenfloors.co.nz

Email: [email protected]